Frequently Asked Questions

Everything you need to know about shopping with TILT.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

TILT accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How can I track my order status?

Once your order is processed, you can track its progress through the 'Track Order' link in your confirmation email or by logging into your TILT account dashboard.

Are your products covered by a warranty?

All TILT products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team immediately.